Shipping and Delivery Policy

Effective Date: 17/12/2024

DigiAstram provides digital products and services, which are delivered electronically.

1. Digital Product Delivery

1. Instant Access: Upon successful payment, digital products will be accessible via email, customer dashboard, or direct download.
2. Email Delivery: If you do not receive an email confirmation, check your spam folder or contact us for assistance.
3. Download Limitations: Some products may have a limited number of downloads per user to prevent misuse.
4. Access Expiry: Some digital products have a time-restricted access period, which will be mentioned at the time of purchase.

2. Service Delivery

1. Marketing & Consulting Services: Services such as ad campaign management and SEO audits will be delivered according to project timelines.
2. Reporting & Documentation: Reports, strategies, and custom solutions will be shared via email or secure portals.
3. Live Sessions & Webinars: If a service includes training, users will receive login details for scheduled sessions.
4. Failure to Attend: No reschedules or refunds will be provided for missed live sessions unless stated otherwise.

3. Physical Product Shipping (If Applicable)

1. Shipping Partners: If we sell any physical materials, we use trusted logistics partners for delivery.
2. Estimated Delivery: Orders will be shipped within 7 business days with tracking details provided.
3. Damaged or Lost Shipments: If an item is lost or damaged, we will work with the courier for resolution.
4. International Shipping: Customs charges and duties may apply for international deliveries, and buyers are responsible for these fees.

For shipping-related queries, contact info@digiastram.com.