Cancellation and Refund Policy

Effective Date: 17/12/2024

At DigiAstram, we aim to ensure customer satisfaction while maintaining fairness in our refund and cancellation policies.

1. Cancellation Policy

1. Digital Product Cancellations: Due to the nature of digital downloads, cancellations are not allowed once payment is completed.
2. Service-Based Cancellations: Customers must request service cancellations at least 7 days before the scheduled start date.
3. Subscription Cancellation: If you have a subscription-based service, you must cancel before the next billing cycle to avoid charges.
4. Custom Work: Any custom work or personalized digital service is non-refundable once initiated.

2. Refund Policy

1. Digital Products: Since digital files are instantly accessible, we do not offer refunds unless there is a technical issue preventing access.
2. Service-Based Refunds: Refunds for services depend on the percentage of work completed before cancellation.
3. Technical Issues: If a digital product fails to download or function correctly, we will assist in resolving the issue or provide an alternative.
4. Payment Reversals: Refunds, if approved, will be processed within 7-14 business days through the original payment method.

3. Refund Request Process

Chargebacks & Disputes: If a chargeback is initiated, access to our products/services may be revoked. and returns.

Initiating a Request: Contact us at info@digiastram.com with your order details and reason for a refund request.

Verification: Our team will assess whether the refund request meets eligibility criteria.

Approval or Rejection: You will receive an email with our decision within 7-14 business days.